Privacy policy

Introduction

This policy explains what data we collect and how we use it to process your orders.

Data we collect

We request the information needed to create and ship your product.

• Name, email, and phone.
• Shipping address and city.
• Your pet photos.
• Order details and product preferences.

How we use your data

We use your data only for service-related purposes.

• Process and deliver your order.
• Customer service and support.
• Improve our products and experience.
• Prevent fraud and ensure security.

Third parties and providers

We share data only with providers needed to run the service.

• Wompi: payment processing in Colombia.
• Printify or a local producer: printing and shipping.
• Replicate: art generation.
• Vercel: platform hosting.

Data retention

We retain data for legal and operational requirements.

• Order data is kept for accounting and legal obligations.
• We delete or anonymize data when it is no longer needed.

Your rights

You can exercise your rights over your personal data.

• Access your information.
• Correct or update data.
• Request deletion when applicable.

Contact

For privacy requests, contact hola@imagipets.shop.